Smart, Scalable Customer Support Tidio’s AI Agent is an intelligent customer support solution designed to automate conversations using your company’s existing help content. It can handle up to 70% of customer inquiries instantly, delivering fast, human-like responses that keep customers satisfied and reduce pressure on your support team. With average response times of under six seconds, it helps businesses provide round-the-clock assistance without sacrificing quality.
Always Up to Date and Ready to Learn One of the AI Agent’s strongest features is its ability to grow alongside your business. It continuously learns from updates to your support content and adapts to new workflows, products, and services. You don’t need to manually retrain or reprogram it—it evolves naturally as your business does. This makes it especially useful for companies that update their offerings frequently or are scaling rapidly.
Seamless E-commerce Integration For online retailers, the AI Agent integrates directly with Shopify, giving it access to product data and inventory. It can recommend items, explain features, and answer questions about pricing or availability—all in real time. This not only enhances the shopping experience but can also lead to more conversions and fewer abandoned carts.
Task Automation for Efficiency Beyond answering questions, the AI can complete tasks such as checking order statuses or generating support tickets. By automating these repetitive actions, it frees up human agents to focus on complex issues and customer relationships. This leads to a more productive and cost-effective support operation overall.
Handles High Volumes with Ease Unlike human agents, Tidio’s AI Agent can talk to multiple customers simultaneously, making it ideal for busy periods, global audiences, or businesses operating across different time zones. You don’t need to scale your support team manually—it’s built to keep up with demand effortlessly.
Quick Setup and Easy Monitoring Getting started is simple. Just feed the AI your help articles, FAQs, or other support content—it doesn’t require any coding knowledge. Once live, conversations can be monitored in real time, and human agents can take over any chat at any moment. The AI also alerts agents when a customer specifically asks for a person, ensuring a smooth and respectful transition.
Reliable and On-Brand Responses Because the AI relies solely on your business’s information, it avoids inaccuracies and generic responses. You can even customize the tone and language to fit your brand—whether formal, friendly, or anything in between. This ensures every interaction feels consistent and professional.
Integrated and Insightful The AI Agent works with tools like Zendesk, Intercom, and Salesforce, so it fits into your existing workflow easily. Built-in analytics let you review performance, understand customer behavior, and fine-tune the AI’s responses as needed.
Secure and Backed by Experience Powered by Claude (Anthropic) and Tidio’s own models, the system ensures data security and reliability. As part of Tidio’s trusted all-in-one customer service platform, the AI Agent benefits from over a decade of experience in helping businesses support and engage their customers more effectively.